Skip To Main Content
Storage West is now CubeSmart. Search for storage below or learn more.
Skipped to the main content

Terms and Conditions

CubeSmart® welcomes you to the CubeSmart website (collectively with any website, mobile application, or other network-connected products and services that link directly to this website, the “Site”). These Terms of Use incorporate the CubeSmart Privacy Policy which can be found at, the CubeSmart Copyright Infringement Notice Policy which can be found at and the Trademark Usage Guidelines which can be found at, which collectively constitute the entire agreement between you and CubeSmart with respect to your use of the Site (referred to herein as this “Agreement”). If you are a customer of CubeSmart, you may be subject to other agreements with CubeSmart. This Agreement applies to use of the Site and does not change or alter any other contract or agreement between you and CubeSmart. This Agreement governs your access to and use of the Site, as well as the information and materials found on the Site.

Please read these terms and conditions carefully before using this site. The term “you” shall mean you, your employees, agents and contractors and any other entity on whose behalf you accept the terms of this agreement (collectively, “you”). If you do not agree to all of these terms, do not use the site in any manner.

By accessing the Site in any way or using any content or services provided through the Site, you agree to and are bound by this Agreement. If you are using the Site on behalf of your employer, you represent and warrant that you are authorized to accept these terms on your employer’s behalf, and your employer agrees to indemnify you and CubeSmart for violations of this Agreement.

These terms of use contain an arbitration clause and a class action waiver clause. By using the site, you are accepting this agreement and, while you may still pursue claims against Cubesmart, you are agreeing that you must pursue your claims in a binding arbitration proceeding (and not in a court) and only on an individual (and not a class action) basis. Please read these terms carefully to understand your rights and responsibilities.

Intellectual Property Rights:

The Site is owned by CubeSmart and is protected by United States intellectual property laws (including trademark or copyright laws) and international treaty provisions. All content, including but not limited to images, information, products, services, documentation, software, trademarks, service marks, trade names, logos, and icons used by CubeSmart or featured on the Site are proprietary to CubeSmart or its licensors. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, service mark, logo, or trade name, including, without limitation, the USI Marks (collectively, “Trademarks”) displayed or featured on the Site without the prior written permission of CubeSmart. Your use of the Trademarks displayed on the Site, except as provided herein and in the Trademark Usage Guidelines, is strictly prohibited. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, except as provided herein or with prior written permission from CubeSmart. The Site may include the product and company names, as well as logos, of third parties. Such third-party designations are the trade/service marks of their respective owners.

Your Conduct and Use of the Site:

You agree that You will not use any content or services provided through the Site for any purpose that is unlawful or contrary to this Agreement. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not attempt to gain unauthorized access to any account, computer systems, or networks associated with the Site.

CubeSmart has no obligation to monitor use of the Site by others. However, CubeSmart reserves the right to review materials posted to the Site, including to any blogs, and to remove and/or edit any materials in its sole discretion. You agree to only post, send, and receive messages and materials that are lawful and relevant to the Site.

You agree not to upload, post, or otherwise transmit via the Site any information that: (i) includes unauthorized disclosure of personal information; (ii) is inaccurate, harmful, obscene, pornographic, defamatory, racist, violent, offensive, harassing, or otherwise objectionable to CubeSmart or other users of the Site; (iii) is hateful or is discriminatory based on race, color, sex, religion, nationality, ethnic or national origin, marital status, disability, sexual orientation, or age; or (iv) contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment. In addition, you agree not to harvest any email addresses from the Site for the purpose of sending email in violation of the law or this Agreement. You understand that by using the Site, you may be exposed to content from others that is offensive, indecent, or objectionable.

Customer Accounts:

As a Site user or customer (collectively, “Customer”), you will represent yourself accurately and truthfully at all times. You grant to CubeSmart the right to independently verify any information that you post on the Site about yourself, although CubeSmart does not routinely undertake any verification. CubeSmart reserves the right to constitute classes of users of the Site, granting access to certain areas of the Site only to certain users.

Information and Content Submitted by You:

You are solely responsible for all items that you upload, post, or otherwise transmit via the Site. CubeSmart does not claim ownership of such items and has no obligation of any kind with respect to such items. CubeSmart will be free to use or disseminate such items on an unrestricted basis for any purpose, and you hereby grant to CubeSmart and all other users of the Site an irrevocable, perpetual, worldwide, transferable, sublicensable (through multiple tiers of sublicensees), royalty-free, fully paid up, nonexclusive license to use, reproduce, modify, distribute, transmit, display, perform, adapt, resell, publish, and otherwise exploit such items (including in digital form) alone or as part of other works in any form, media, or technology whether now known or hereafter developed.

Cubesmart will treat any items that you upload, post, or otherwise transmit via the site as non-confidential and non-proprietary. If you choose to use your real name, your name will be available to and viewable by anyone using the world wide web and/or using a search engine. You are not required to use your real name and the decision to do so is made at your sole discretion.

No compensation will be paid with respect to the use of any items that you upload, post, or otherwise transmit via the Site. CubeSmart is under no obligation to post or use any such items and CubeSmart may remove any such items at any time in its sole discretion. You represent and warrant that: (i) you are the copyright owner of such items, or that the copyright owner of such items has granted to you permission to use such items consistent with the manner and purpose of your use and as otherwise permitted by this Agreement and the Site; (ii) you have the rights necessary to grant the licenses and sublicenses described in this Agreement; and (iii) that each person depicted in such items, if any, has provided all required consent to the use of such depictions as set forth in this Agreement, including, by way of example, and not as a limitation, the distribution, public display, and reproduction of such depictions.

Neither Cubesmart nor any of its employees accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans, or new product names. Please do not send any original creative artwork, samples, demonstrations, or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Cubesmart’s products or marketing strategies might seem similar to ideas submitted to Cubesmart. Please do not send your unsolicited ideas to Cubesmart or anyone at Cubesmart. If, despite our request that you not send to us your ideas and materials, you still send them, please understand that Cubesmart makes no assurances that your ideas and materials will be treated as confidential or proprietary.

You agree to indemnify, defend, and hold harmless CubeSmart and its subsidiaries, affiliates, parent companies, officers, managers, members, agents, co-branders, partners, licensors, and employees from any claim or demand, including, without limitation, arbitration costs and reasonable attorneys’ fees, made by any third party relating to or arising out of: (i) items you upload, post or otherwise transmit via the Site; (ii) your use of the Site, including any use by your employees; (iii) your connection to the Site; (iv) your violation of this Agreement; or (v) your violation of any rights of another.


Links to or from other Internet sites may be included at times as a convenience to the user. These sites have not necessarily been reviewed by CubeSmart and are maintained by third parties over which CubeSmart exercises no control. Accordingly, CubeSmart expressly disclaims any responsibility for the content, the accuracy of the information, the quality of products or services provided by or advertised on, and / or software downloaded from these third-party web sites. Moreover, these links do not imply an endorsement of any third party, web site, or products or services provided by any third party, and CubeSmart takes no responsibility for them.

Disclaimer of Warranties:

All content and services, including, without limitation, trademarks, and any software is provided “as is” and without warranties or representations of any kind, either expressed or implied. To the fullest extent permissible under applicable law, Cubesmart and its agents and all predecessors, successors, and assigns disclaim all warranties and representations, expressed or implied, relating to any content and services available on the site, including but not limited to any warranties and representations of noninfringement of third party intellectual property rights, title, merchantability, fitness for a particular purpose, quiet enjoyment, system integration, or data accuracy. Cubesmart does not warrant or represent that any content of the site (including any software) or any data on the site or any services is accurate, error-free, complete, or current, that use of such content, data, or services will be uninterrupted, that defects will be corrected, or that the site, its content, data, or services and the servers on which the site, content, and services are available, are free of viruses or other harmful components. Moreover, Cubesmart disclaims any obligation to maintain the site or keep it operational. Applicable law may not allow the exclusion of certain warranties, so these exclusions may not apply to you in whole or in part. You assume the sole risk of making use of the site and the content and services it provides. The parties to this agreement acknowledge and agree that the limitations provided herein apply notwithstanding any failure of essential purpose of any limited remedy.

Limitation of Liability:

Under no circumstances will Cubesmart or its subsidiaries, affiliates, parent companies, officers, managers, members, agents, co-branders, partners, licensors, employees, predecessors, successors, or assigns (collectively, the “Cubesmart parties”) be liable to you for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Cubesmart has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the site or services; (b) the use or the inability to use any other web site to which this site is linked; (c) the content of this site or other web sites to which this site is linked; (d) any viruses or harmful components derived from this site or any other web site to which this site is linked; (e) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the site or service; (f) unauthorized access to or alteration of your transmissions or data; (g) statements or conduct of any third party on the site or services; or (h) any other matter relating to the site or service. Under no circumstances will the total liability of the Cubesmart parties to you or any other person or entity in connection with the foregoing exceed the price paid by you during the preceding year for use of the site. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the total liability of the Cubesmart parties shall not exceed ten dollars ($10). If you are dissatisfied with the site, or with any of the terms of the agreement, or feel we have breached the terms of the agreement, your sole remedy is to discontinue using the site.

Dispute Resolution:

Any dispute arising out of these Terms of Use shall be resolved exclusively through final and binding arbitration conducted by the American Arbitration Association (the “AAA”). Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual; and an arbitrator must also follow the terms of these Terms of Use, as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability and the scope or enforceability of this agreement to arbitrate shall be for a court of competent jurisdiction to decide. Arbitration shall take place in Chester County, Pennsylvania, unless CubeSmart elects otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the Commonwealth of Pennsylvania, without regard to any conflict-of-law rules. The arbitrator shall not be bound by rulings in prior arbitrations involving different Site users, but is bound by rulings in prior arbitrations involving the same Site user to the extent required by applicable law. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $10,000 or less, at your request, CubeSmart will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for payment of fees by CubeSmart should be submitted by mail to the AAA along with your demand for arbitration and CubeSmart will make arrangements to pay all necessary fees directly to the AAA. If the value of the relief sought is more than $10,000 and you are able to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis, we will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the costs of accessing arbitration from being prohibitive. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse CubeSmart for all fees associated with the arbitration paid by CubeSmart on your behalf that you otherwise would be obligated to pay under the AAA’s rules. If an arbitrator or court decides that any part of this agreement to arbitrate is invalid or unenforceable, the other parts of this agreement to arbitrate shall still apply.

You can choose to reject this agreement to arbitrate by mailing to CubeSmart a written opt-out notice (“Opt-Out Notice”). The Opt-Out Notice must be postmarked no later than thirty days after the date you accept these Terms of Use for the first time. You must complete the Opt-Out Notice form by providing the information called for in the form, including your name, address (including street number and address, city, state, and zip code), phone number, and the email address used to log in to the CubeSmart account to which the opt-out applies. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can opt out of the agreement to arbitrate. If you opt out of the agreement to arbitrate, all other parts of these Terms of Use will continue to apply. Opting out of this agreement to arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with CubeSmart.


Except as otherwise expressly provided in this Agreement, CubeSmart may provide notice to you via email, regular mail, or posting notices or links to notices on the Site.


CubeSmart may change this Agreement, including the Privacy Policy, the Copyright Infringement Notice Policy, and the Trademark Usage Guidelines, at any time, effective immediately. You understand that CubeSmart reserves the right to make these changes and that you are responsible for regularly reviewing these terms. Your continued access to or use of the Site after any change will constitute your consent to the change. In some cases, if in the reasonable view of CubeSmart, a change to this Agreement (including to the Privacy Policy, Copyright Infringement Notice Policy, or Trademark Usage Guidelines) constitutes a material change, such a change will not take effect until 30 days after notice is provided by email, posting to the Site, or otherwise, during which time you may notify us that you do not accept the change. Your continued use of the Site after such 30 day period will mean that you accept any such change. Unless explicitly stated otherwise, any new features that change or improve the Site will be subject to this Agreement, as modified from time to time. No modification of this Agreement will be binding on CubeSmart unless posted by CubeSmart, or unless adopted in writing and signed by someone authorized to act on behalf of CubeSmart.


CubeSmart reserves the right at any time to modify, suspend, or terminate the Site (or any part thereof), with or without notice. CubeSmart will not be liable to you or to any third party for any modification, suspension, or termination of all or any portion of the Site, or loss of related information. CubeSmart reserves the right in its sole discretion to terminate or restrict your access to and use of the Site, or any part of the Site, without notice, for any or no reason, and without liability to you or any third party. The portions of this Agreement relating to Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, and Choice of Law and Venue, and all terms of this Agreement which by their nature should survive, shall survive the termination or expiration of this Agreement.

General Terms:

You may not assign or otherwise transfer this Agreement or any right granted hereunder. We may transfer our rights and obligations under this Agreement to another organization, but this will not affect your rights or your obligations under this Agreement. You agree that there shall be no third party beneficiaries to this Agreement. You agree that any material breach of this Agreement will result in irreparable harm to CubeSmart for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, CubeSmart will be entitled to equitable relief, including both a preliminary and permanent injunction, if such a breach occurs. You waive any requirement for the posting of a bond or other security if CubeSmart seeks such an injunction.

Any express waiver or failure to exercise promptly any right under this Agreement will not create a continuing waiver or any expectation of non-enforcement. If any provision of this Agreement is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of this Agreement will remain in full force and effect.

CubeSmart’s performance under this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of CubeSmart’s right to comply with governmental, arbitral, court, and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by CubeSmart with respect to such use.

A printed version of this Agreement and of any notices given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Terms of Use Effective Date: May 15, 2017

Trademark Usage

CubeSmart’s® trademarks, service marks and trade dress (collectively, “Trademarks”) are valuable intellectual property assets, and they should only be used pursuant to CubeSmart’s Trademark Usage Guidelines. Nothing in these Guidelines grants the right to use any CubeSmart Trademarks in any manner or to acquire any domain names that include any CubeSmart Trademarks. These Trademark Usage Guidelines may be modified by CubeSmart from time to time, in CubeSmart’s sole discretion. Licensees of CubeSmart and other third parties may be subject to additional use restrictions.

Use of CubeSmart Trademarks

CubeSmart Trademarks should only be used to refer to CubeSmart products and services, and only in a manner that is true, accurate, not misleading and fair.

The CubeSmart company logo and its trade dress should not be used without the company’s express written authorization. Likewise, its trademarks and service marks should not be used in their stylized form without the company’s express written authorization; they should be used only in standard text with initial caps or all caps.

The CubeSmart Trademarks should be presented in a manner that makes them stand out from the text around them, such as in initial caps or all caps. Use an appropriate trademark symbol and/or trademark acknowledgement of CubeSmart’s ownership of the Trademarks. Use ™ (for “trademark”) or SM (for “service mark”) for unregistered marks or ® for registered marks, and/or use the following form of acknowledgement: “CubeSmart and the company logo are trademarks of CubeSmart.”

Do not use a CubeSmart Trademark as a noun, in a plural form, or in a possessive form. A CubeSmart Trademark should not be used in a generic or descriptive fashion. A Trademark should be used as an adjective, followed by the appropriate noun, such as: “CubeSmart products and services help you organize your property.”

Do not incorporate CubeSmart Trademarks into marks of other companies, organizations or individuals, do not modify the Trademarks in any manner, and do not join the Trademarks together to other words, names, symbols, numbers or phrases. The Trademarks should not be translated into another language.

CubeSmart Trademarks

CubeSmart is developing new products and services, and anticipates that it will launch new trademarks, service marks and trade dress designs in the future. CubeSmart Trademarks currently include, but are not limited to:


Storage. Service. Solutions.
We’ve got the space you need!
Cubesmart storage valet